Digital Product Refund Policy

At Cultural Grim, we take pride in delivering high-quality digital products that are available for immediate download after purchase. As digital products cannot be physically returned, all sales are final. Once the product is purchased and the download link is provided, we are unable to offer refunds.

When can I request a refund?

Refunds are not available for digital products once the purchase is completed, as they are instantly accessible. However, in the unlikely event that you receive a defective product or face issues with your download link, please reach out to us at support@culturalgrim.com, and we will resolve the issue promptly by providing a replacement or new download link.

What if I didn't receive my download link?

If you didn’t receive your download link after purchasing, check your spam/junk folder in your email first. If it’s still missing, contact us immediately at support@culturalgrim.com, and we’ll resend your download link as soon as possible.

What if the product is not working or I’m having trouble?

We stand behind the quality of our digital products. If you experience any issues with your files, please contact us right away, and our support team will assist you in resolving the issue, including sending new files if necessary.

We are committed to ensuring your satisfaction with your purchase, so please don't hesitate to get in touch if you need help.

Contact Us

For any questions or issues related to your refund request, please reach out to support@culturalgrim.com. We are here to help!